Privacy policy

Last Updated: August 15, 2026

LuckyFunny ("LuckyFunny," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website, place an order, create an account, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with LuckyFunny.

Information You Provide to Us

When you place an order, contact us, create an account, subscribe to our marketing communications, or use other features of our website, we may collect information such as:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment and transaction information

  • Order details

  • Products purchased

  • Personalization information provided for customized products

  • Information you provide when contacting customer support

  • Any other information you voluntarily provide to us

For personalized products, you may provide information such as a name, text, image, or other personalization details required to create and fulfill your order.

Please do not submit information that you do not have the right or permission to provide.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.

This information may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate location

  • Referring website or webpage

  • Pages viewed

  • Products viewed

  • Links clicked

  • Time spent on our website

  • Shopping and browsing activity

  • Information about how you interact with our website

This information helps us operate, secure, analyze, and improve our website and services.

3. Cookies and Similar Technologies

LuckyFunny and our service providers may use cookies, pixels, tags, scripts, and similar technologies.

These technologies may be used to:

  • Keep our website functioning properly

  • Remember your preferences

  • Maintain your shopping cart

  • Understand how visitors use our website

  • Analyze website performance

  • Improve our products and services

  • Measure advertising performance

  • Provide relevant advertising where permitted

  • Help prevent fraud and protect our website

Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, or other services.

Depending on your location and applicable law, you may have choices regarding certain cookies and tracking technologies.

4. How We Use Your Information

We may use the personal information we collect for purposes including:

Processing and Fulfillment

  • Processing and fulfilling orders

  • Processing payments

  • Shipping products

  • Providing order confirmations and shipping updates

  • Providing customer support

  • Managing returns, refunds, and exchanges

  • Creating personalized products according to your order instructions

Operating Our Website

  • Providing and maintaining our website

  • Managing customer accounts

  • Improving website functionality

  • Troubleshooting technical issues

  • Preventing fraud, abuse, and unauthorized activity

  • Protecting the security of our website and services

Analytics and Improvement

We may use information to understand how customers interact with our website, measure performance, identify trends, and improve our products, services, and shopping experience.

Marketing

Where permitted by applicable law and consistent with your choices, we may use your information to:

  • Send promotional emails

  • Provide information about products and promotions

  • Measure marketing campaign performance

  • Show relevant advertising on our website or other platforms

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

5. How We Share Your Information

We do not sell your personal information for money.

We may share personal information with trusted service providers when necessary to operate our business and provide our services.

These may include:

Shopify

Our online store is powered by Shopify. Shopify provides the ecommerce infrastructure used to operate our website, process orders, and provide related services.

Shopify may process personal information in accordance with its own privacy practices.

Payment Providers

When you make a purchase, payment information may be processed by third-party payment providers.

We generally do not have access to your complete payment card information.

Fulfillment and Shipping Providers

We may share necessary information, such as your name, shipping address, order details, and personalization information, with fulfillment partners, manufacturers, and shipping carriers so that your order can be produced and delivered.

Analytics and Advertising Providers

We may use third-party analytics and advertising services to understand website activity, measure advertising performance, and improve our marketing.

These services may collect information through cookies, pixels, or similar technologies, subject to their own privacy policies and your applicable privacy choices.

Service Providers

We may share information with companies that provide services such as:

  • Website hosting and technology

  • Customer support

  • Email delivery

  • Fraud prevention

  • Data analytics

  • Order fulfillment

  • Shipping

  • Payment processing

These providers are authorized to use personal information only as necessary to provide services to us or as otherwise permitted by law.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

  • Comply with applicable law or legal process

  • Respond to lawful requests from authorities

  • Protect our rights or property

  • Prevent fraud or abuse

  • Protect the safety of our customers, employees, or others

  • Enforce our policies and agreements

6. Personalized Products and Customer Content

Some LuckyFunny products allow customers to personalize items with names, text, images, or other content.

If you submit content for personalization, we use that information to process, manufacture, and fulfill your order.

You are responsible for ensuring that you have the necessary rights and permissions to submit any content that you provide to us.

LuckyFunny may refuse or cancel an order if we reasonably believe that submitted content violates applicable law or infringes another person's intellectual property, privacy, publicity, or other rights.

7. Children's Privacy

LuckyFunny sells products intended for babies, toddlers, children, and families. However, our website is intended to be used by adults.

We do not knowingly collect personal information directly from children under the age required by applicable law.

If you believe that a child has provided personal information to us without appropriate parental or legal authorization, please contact us so that we can review and take appropriate action.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services

  • Fulfill orders

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Comply with legal, tax, accounting, or regulatory obligations

  • Enforce our agreements

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include:

  • The right to know what personal information we collect and use

  • The right to access your personal information

  • The right to request correction of inaccurate information

  • The right to request deletion of personal information

  • The right to opt out of certain marketing communications

  • The right to opt out of certain sales or sharing of personal information where applicable

  • The right to limit certain uses of sensitive personal information where applicable

  • The right to data portability

  • The right not to receive discriminatory treatment for exercising applicable privacy rights

These rights are subject to applicable legal limitations and exceptions.

11. California Privacy Rights

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), if those laws apply to our business.

Depending on the circumstances, California residents may have rights to:

  • Know about the categories and specific pieces of personal information collected

  • Request deletion of personal information

  • Request correction of inaccurate personal information

  • Opt out of the sale or sharing of personal information

  • Limit certain uses and disclosures of sensitive personal information

  • Receive information about how personal information is collected, used, and disclosed

  • Exercise applicable privacy rights without unlawful discrimination

We do not sell personal information for monetary consideration.

If we engage in activities considered "sharing" of personal information for cross-context behavioral advertising under applicable California law, you may have the right to opt out of such sharing.

To exercise applicable privacy rights, please contact us using the information in the "Contact Us" section below.

We may need to verify your identity before completing certain requests.

If you use an authorized agent to submit a privacy request on your behalf, we may require appropriate documentation to verify the agent's authority.

California law may require businesses subject to the CCPA to provide specific disclosures and methods for submitting privacy requests. Our practices and obligations depend on whether the CCPA applies to LuckyFunny and the nature of our data processing activities.

12. Your Privacy Choices

Marketing Emails

You can unsubscribe from promotional emails by clicking the unsubscribe link included in our marketing emails.

Please note that you may still receive transactional communications, such as order confirmations, shipping updates, or customer service messages.

Cookies

Depending on your location and browser settings, you may be able to manage or block certain cookies through your browser or available cookie preference tools.

Blocking certain cookies may affect the functionality of our website.

Do Not Track

Some browsers provide "Do Not Track" settings. Because there is currently no universally accepted standard for responding to such signals, our website may not respond to all browser-based Do Not Track signals.

13. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

These third parties may have their own privacy policies and practices.

LuckyFunny is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review the privacy policy of any third-party service before providing personal information.

14. International Data Transfers

LuckyFunny operates from Vietnam and serves customers in the United States and other locations.

As a result, your personal information may be processed, stored, or transferred between countries, including countries other than the country where you live.

Where required by applicable law, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about our privacy practices, this Privacy Policy, or would like to exercise an applicable privacy right, please contact us:

LuckyFunny

Email: support@luckyfunny.com

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (Vietnam Time)

You can also contact us through our Contact Us page.

For privacy-related requests, please include enough information for us to understand and process your request. We may request additional information to verify your identity where required or permitted by applicable law.

For the purposes of applicable data protection laws, LuckyFunny is the data controller of personal information that we process in connection with our website and services, where applicable.

Important: This Privacy Policy is provided as a general ecommerce template and is not legal advice. Your actual privacy obligations depend on your business structure, location, customers, sales volume, technologies, advertising tools, payment providers, fulfillment providers, and applicable laws. We recommend reviewing this policy with a qualified privacy or ecommerce attorney before publishing it.