Last Updated: August 15, 2026

At LuckyFunny, we want your order to arrive safely and on time. This page explains how we process, ship, and track your order.

Because many of our products are personalized and made to order, please allow additional time for production before your order is shipped.

1. Order Processing Time

Most LuckyFunny products are made to order.

Orders are typically processed and prepared for shipment within:

3–7 business days

Personalized products may require additional processing time depending on the product and personalization details.

Please note that processing time is separate from shipping time.

For example:

Order Processing: 3–7 business days
+
Shipping Transit: 3–8 business days

Estimated total delivery time: approximately 6–15 business days

Business days are Monday through Friday and do not include weekends or major holidays.

2. Shipping Time

Once your order has been processed and shipped, the estimated transit time is generally:

Destination	Estimated Shipping Time
United States	3–8 business days
Canada	5–12 business days
Other International Destinations	7–20 business days

These are estimated delivery times, not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather, holidays, and other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the products in your order, shipping destination, and available shipping method.

Any applicable shipping charges will be shown before you complete your purchase.

From time to time, LuckyFunny may offer free shipping promotions or other shipping discounts. Promotional shipping terms will be displayed on the website or at checkout.

4. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing your tracking information when tracking is available.

You can also use our Track Your Order page to check the latest available shipping updates.

Please allow 24–72 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.

If your tracking information does not update immediately, your package may still be moving through the carrier's network.

5. Shipping Carriers

Depending on the destination, product, fulfillment location, and shipping method selected, your order may be shipped using different carriers.

Available carriers may include services such as:

• USPS

• UPS

• FedEx

• DHL

• Other local or international delivery partners

The carrier used for your order may vary.

6. Multiple Items in One Order

If your order contains multiple products, your items may be shipped separately.

This can happen when products:

• Are fulfilled from different locations

• Require different production times

• Are shipped using different fulfillment partners

• Become available at different times

If your order is shipped in multiple packages, you may receive separate tracking numbers and shipping confirmation emails.

You will not necessarily need to pay additional shipping fees because your order is shipped in multiple packages unless otherwise stated at checkout.

7. Address Changes

Please carefully review your shipping address before completing your order.

If you need to change your shipping address, contact us as soon as possible at:

support@luckyfunny.com

We will do our best to accommodate address changes before your order enters production or shipping.

Once an order has been produced or shipped, we may not be able to change the shipping address.

If an incorrect or incomplete address is provided by the customer and the package cannot be delivered, additional shipping charges may apply to resend the order.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please double-check:

• Recipient name

• Street address

• Apartment, unit, or suite number

• City

• State

• ZIP code

• Country

LuckyFunny is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect or undeliverable address, please contact us at support@luckyfunny.com.

Depending on the circumstances, additional shipping costs may apply for reshipment.

9. Delayed Shipments

While we work with our fulfillment and shipping partners to deliver orders as quickly as possible, delivery delays may occasionally occur.

Possible causes include:

• Severe weather

• Carrier delays

• Peak holiday periods

• Incorrect or incomplete address information

• Customs processing

• Transportation disruptions

• High shipping volumes

• Other circumstances outside our control

A shipping estimate is not a guaranteed delivery date.

If your tracking information shows that your package is delayed, we recommend allowing additional time for the carrier to complete delivery.

If you believe your package has been unusually delayed, please contact us and we will do our best to assist.

10. Lost or Missing Packages

If your tracking information shows that a package was delivered but you cannot locate it, please first:

1. Check around your delivery location.

2. Ask household members or neighbors whether they received the package.

3. Check with your building's mailroom or reception desk, if applicable.

4. Contact the shipping carrier for additional delivery information.

If you still cannot locate your package, contact us at:

support@luckyfunny.com

Please provide your order number so we can review the situation.

11. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

We recommend taking clear photos of:

• The damaged package

• The shipping label

• The damaged product

• Any visible damage to the packaging

Send the photos together with your order number to:

support@luckyfunny.com

We will review the issue and determine the appropriate solution.

12. Customs, Duties, and Taxes

For international orders, additional customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.

LuckyFunny does not control customs processing times or the amount of customs duties and taxes imposed by the destination country.

13. Holiday Shipping

During major holidays and peak shopping periods, production and delivery times may be longer than usual.

We recommend placing orders early if you need your items for a specific occasion, such as:

• Baby showers

• Birthdays

• Christmas

• Mother's Day

• Father's Day

• Valentine's Day

• Other special occasions

Please consider both processing time and shipping time when planning your purchase.

14. Personalized Orders

Many LuckyFunny products are personalized and made specifically for each customer.

Before placing an order, please carefully review your:

• Name spelling

• Text

• Design selection

• Color selection

• Size

• Shipping address

Once a personalized order enters production, changes or cancellations may not be possible.

Please contact us as soon as possible if you notice an error.

15. Contact Us

If you have questions about shipping, tracking, or your order, please contact us:

LuckyFunny

Email: support@luckyfunny.com

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (Vietnam Time)

We typically respond within 1–2 business days.

When contacting us about an existing order, please include your order number so we can assist you more quickly.

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Important Note

Shipping times shown on this page are estimates only. Actual delivery times may vary depending on the shipping carrier, destination, production requirements, customs processing, holidays, weather, and other circumstances outside LuckyFunny's control.

For the most accurate shipping information available for your order, please refer to your order confirmation and shipping confirmation emails.